At NayaShape, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 30-day return policy and a straightforward refund process to ensure a hassle-free experience.
Return Policy
We offer a 30-day return window from the date you receive your order. To be eligible for a return:
- The item must be in its original condition (unworn, unused, with tags still attached).
- The item must be in its original packaging.
- You will need to provide a receipt or proof of purchase.
Return Process:
- Request a Return: To start a return, please contact us at support@nayashape.com with your order number and the product(s) you wish to return.
- Return Approval: Once your return is approved, we’ll send you a return shipping label along with instructions on where to send the item.
- Return Shipping: Please send the item(s) back to us. We are not responsible for shipping fees on returns unless the item is damaged or incorrect.
- Non-Returnable Items: We do not accept returns on used or damaged products (other than defective items) and sale items. Gift cards and downloadable digital products are also non-refundable.
Refund Policy
After we receive and inspect your return:
- If approved, your refund will be processed, and the payment will be credited to your original payment method within 10 business days.
- Refunds may take additional time depending on your payment provider (bank or credit card).
Important: If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at support@nayashape.com for assistance.
Exchanges:
We offer exchanges only for damaged, wrong size, or wrong items received. If you wish to exchange an item, please contact us at support@nayashape.com.
Damaged, Defective, or Incorrect Items:
- If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at support@nayashape.com. We will work with you to resolve the issue by offering a replacement, exchange, or refund.
- For all other issues, please contact us for guidance.
Restocking Fees and Additional Charges:
- We do not charge a restocking fee.
- We do not charge a customer remorse fee.
- We do not charge a defective fee.
Shipping Fees:
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defective item or a mistake made on our end.
- Please ensure the product is securely packaged to prevent damage during return shipping.
Contact Information:
If you have any questions about returns, refunds, or exchanges, please reach out to us.
- Support Hours: Monday – Friday
- Phone Number: +1 (650) 567-8920
- Email: support@nayashape.com
- Business Address:
930 Brittan Ave,
San Carlos, CA 94070,
United States