Frequently Asked Questions (FAQs)
1. Can I change my billing or shipping information?
Once your order is placed, we recommend double-checking your billing and shipping information. If you need to make a change, please contact our customer service at support@nayashape.com as soon as possible. If your order is still processing and has not been shipped, we can change the shipping address. However, once the package is in transit, we cannot change the delivery address.
2. What forms of payment do you accept?
We accept PayPal as a payment method.
3. How do I know if my payment has been received?
Once your payment is successfully processed, you will receive a confirmation email with your order details. You can also log in to your customer account to check the status of your order. If payment has been received, the order status will be marked as “Processing.”
4. Do you provide an invoice?
Yes, once we have received your order and payment is confirmed, an invoice will be sent to you via email.
5. How can I find out how much the shipping will cost?
Please refer to our Shipping Policy page for more information on shipping charges.
6. Can I send my order to a different address for a gift?
Yes, you can ship your order to a different address. Just specify the new shipping address during checkout.
7. How can I track my shipment?
Once your order is shipped, you will receive a shipment confirmation email with a tracking number within 48-72 hours to track your order.
8. How do I know if my order has been shipped?
When your order is shipped, you will receive a confirmation email with a tracking number. Please allow 2-3 business days for tracking information to be updated in the carrier’s system after receiving the shipment notification.
9. Where is my confirmation email?
If you have not received a confirmation email, please contact our support team at support@nayashape.com. We typically respond within 1 business day.
General Product FAQs
1. Is Nayashape legit?
Yes, Nayashape is a trusted brand with many satisfied customers. Our shapewear has been featured in real reviews, social media transformations, and bridal recommendation forums. We offer a 30-day satisfaction guarantee, so you can try our products risk-free.
2. Where does Nayashape ship from?
We ship from multiple warehouses across the US and internationally. Most US orders are fulfilled from domestic centers for faster delivery.
3. Does Nayashape really work?
Absolutely! Our shapewear is designed using FlexiBoning™ and SculptShell™ Fabric to sculpt your shape while staying comfortable all day. Many customers report visible smoothing, better posture, and a boost in confidence.
4. Is Nayashape a scam?
No. Nayashape is a verified business with secure checkout, real customer reviews, and proven results. We offer real-time tracking, transparent return policies, and responsive customer support.
5. Where is Nayashape based?
We are headquartered in the United States, with a remote global team and warehouse partners across North America and Europe to support fast and reliable shipping.
6. How long does Nayashape take to ship?
Standard processing time is 1-3 business days. Delivery typically takes 4-7 business days within the US, and 7-12 business days for international orders.
7. How long does it take for Nayashape to deliver?
Most US customers receive their orders within 4-7 business days after dispatch. International orders may take slightly longer depending on the destination.
8. How do I return my Nayashape order?
We offer a 14-day return policy. If you’re not satisfied, you can request a return through our help center. Items must be unworn and in their original packaging. Please check our Refund Policy for more details.
9. Is Nayashape worth it?
Yes! Customers love Nayashape for its no-roll design, breathable fabrics, and confidence-boosting fit. Whether you’re postpartum, dressing for an event, or updating your wardrobe, it’s a comfortable solution that delivers results.
10. Where can I buy Nayashape products?
You can purchase Nayashape products directly from our official website at nayashape.com. This ensures authenticity, the best pricing, and full access to our return and size-swap guarantees.
11. Should I size down for Nayashape?
We recommend following our sizing chart for the best fit. If you’re between sizes and want firmer compression, you can size down—but comfort is key. Our size-swap guarantee means you can always exchange if the fit isn’t right.
12. What is the best Nayashape bodysuit?
Many customers love the Everyday Snatch Bodysuit. It offers mid-thigh smoothing, an open bust, and FlexiBoning™ support, without rolling or squeezing.
13. Which shapewear is best for the lower belly pooch?
Nayashape bodysuits are designed to flatten and smooth the lower belly area—a top concern for postpartum moms and those with tummy insecurity. Our targeted shaping panels help reduce the “mom pooch” while staying comfortable.