At NayaShape, we want you to be completely satisfied with your purchase. Here are the details about our cancellation process:
A. Cancellation Window
- You can request to cancel your order within 12 hours of purchase.
If your cancellation request is submitted within this time frame, we will be happy to process a full refund.
B. Post-Cancellation Window
- After the 12-hour cancellation window, your order will be placed into production and cannot be modified or canceled.
- However, shipping address modifications are still possible. If you need to update your shipping address, please contact us before we ship your order.
How to Request a Cancellation or Address Change
- Email us: support@nayashape.com
- Call us: +1 (650) 567-8920