This Privacy Policy describes how NayaShape (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact Information
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@nayashape.com or by mail using the details provided below:
Address:
930 Brittan Ave,
San Carlos, CA 94070,
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. Below is a breakdown of what Personal Information we collect and why.
Device Information
Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a Business Purpose: Shared with our processor WordPress.
Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information
Purpose of Collection: To process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, and communicate with you regarding your orders.
Source of Collection: Collected directly from you during the purchasing process.
Disclosure for a Business Purpose: Shared with our processor WordPress and third-party payment gateways.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose of Collection: To provide customer support.
Source of Collection: Collected directly from you.
Disclosure for a Business Purpose: Shared with our customer service platform.
Personal Information Collected: Email address, communication content, and other relevant details to address your inquiry.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at support@nayashape.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples of such service providers include:
- WordPress to power our online store.
Learn more about how WordPress uses your information here: WordPress Privacy Policy.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- Google Analytics: We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Opt-out of Google Analytics.
- Facebook & Instagram Ads: We use Facebook’s and Instagram’s targeted advertising to reach users who have shown interest in our products.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at NAI Understanding Ads.
You can opt-out of targeted advertising by:
- Facebook: Facebook Ads Settings
- Google: Google Ads Settings
- Bing: Bing Ads Settings
Additionally, you can opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-out Portal.
Using Personal Information
We use your Personal Information to provide our services to you, which includes:
- Offering products for sale.
- Processing payments.
- Shipping and fulfillment of your orders.
- Keeping you up to date on new products, services, and offers.
Lawful Basis (for EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Consent
- Performance of the contract between you and the Site.
- Compliance with our legal obligations.
- Legitimate interests that do not override your fundamental rights and freedoms.
Retention of Personal Information
We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as long as you have an active account with us. If you wish to erase this information, please contact us directly.
Cookies
We use cookies to improve your browsing experience by remembering your preferences and enhancing our website functionality.
Types of Cookies We Use:
- Necessary Cookies for website functionality.
- Performance Cookies to analyze site usage and performance.
- Targeting Cookies for personalized advertising.
You can control the use of cookies through your browser settings. Please note that blocking cookies may negatively impact your experience on the Site.
Your Rights
If you are a resident of the EEA or California, you have specific rights regarding your Personal Information:
- GDPR (for EEA residents):
- Right to access, correct, or erase your Personal Information.
- Right to data portability.
- Right to object to processing based on automated decision-making (if applicable).
- CCPA (for California residents):
- Right to access, correct, or erase your Personal Information.
- Right to opt-out of the sale of your Personal Information.
For more details or to exercise these rights, please contact us at support@nayashape.com.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically for any updates.
Complaints
If you have a complaint regarding this Privacy Policy or our handling of your data, please contact us at support@nayashape.com. If you’re not satisfied with our response, you can contact the relevant data protection authority in your region.
Contact Us:
Support Hours: Monday – Friday
Contact Email: support@nayashape.com
Phone Number: +1 (650) 567-8920
Address:
930 Brittan Ave,
San Carlos, CA 94070,
United States